FAQ

CONTACT INFO

Please click here to visit our contact info page.

SHIPPING

In Canada: 

Free Delivery is available for most orders over $100 in Canada before taxes*. Our default shipping is Canada Post Regular Parcel which includes delivery confirmation. Delivery takes on average 2-6 business days in Canada. You may select an alternate shipping method for an additional fee at the checkout stage. Used items do not qualify for free shipping. Clearance items MAY NOT qualify for free shipping. *Amplifiers do not qualify for free delivery. Sorry about that, those things weigh a ton!

Local orders:

All local orders may be picked up in Edmonton at our retail location. If you choose shipping, your order will be shipped within 24-48 hours. However, in most cases, picking up is faster than having it shipped!!

United States: 

For orders to the United States, we use USPS Tracked Packet delivery service, which includes delivery confirmation and takes on average 6 business days. You may select an alternate shipping method for an additional fee at the checkout stage. Buyer is responsible for all import taxes and duty.

International shipping:

International delivery is available. Please email us at info@leprechaunfx.com for a custom quote. Prices and shipping costs do not include VAT or other import taxes which may vary from country to country. Taxes/customs and import fees are charged by your country, Leprechaun FX has no influence over these charges. Buyer is responsible for all import taxes and duty.

All items are shipped within 24-48 hours of completed purchase (Monday – Friday).

Insurance

Leprechaun FX is not responsible for packages lost or stolen in transit. Free shipping covers the first $100 insurance. If you require extra insurance, please email leprechaun.fx@gmail.com and we will arrange the extra insurance on your behalf at $1.50/$100 of insurance.

RETURN POLICY

As of March 1, 2018 Leprechaun FX offers a (14) day return window (from delivery) for full refund, minus any shipping costs or fees. After this window, you have an additional (14) days to exchange the product or accept refund in the form of store credit, minus any shipping costs or fees.

Buyer pays return shipping costs unless the return is the result of a shipping error or manufacturer defect. Items must return in the same condition as when first shipped. Returning items must be in their original packaging and must include all manuals, stickers, documents and accessories. Velcro CANNOT have been applied. If an item is returned in an undesirable condition, a restocking fee of up to 20% will apply. We reserve the right to refuse any returned item if it is not in new, untouched, or unopened condition. Authorization must be obtained prior to return. Returns must be Post marked prior to the return windows listed above. Any tampering, modifications or unauthorized service will void this agreement.

**The following items are final sale:

– Pedalboards and pedalboard cases
– Pedalboard Cable Kits
– Guitar cables
– Custom built cables
– Guitar Picks
– Apparel (T-shirts, Hats, etc.)
– Custom printed T-Shirts
– Used and clearance items

SPECIAL ORDERS

If your order was a SPECIAL ORDER, we unfortunately cannot offer a refund for your purchase OR deposit if you change your mind. Please review your Special Order Quote prior to payment, as once your special order is placed with one of our suppliers, it cannot be cancelled or modified.

IMPORTANT NOTE

Do not use the product box as the shipping container. Place the box inside another shipping container to protect the box. The box is a part of the product and must come back in original condition or the return will be refused.

WARRANTIES

All manufacturers warranties apply. Many offer limited lifetime warranties. Please check manufacturer’s websites for up-to-date warranty information.

PAYMENT OPTIONS

We are happy to accept PayPal for online payments.  E-transfers can also be accepted.  Please email info@leprechaunfx.com for more details. Local Edmonton order pickups can be paid by cash or debit in person.

DISCOUNT POLICY

At Leprechaun FX we abide by MAP (Minimun Advertised Pricing) as set and directed by the builders and suppliers of each and every product we carry. Unless authorized by the above, we cannot offer you discounts or sale prices.

PRICE MATCH POLICY

Occasionally our prices may fluctuate due to the exchange rate. If you find the same product through an AUTHORIZED CANADIAN dealer, we will consider matching the price, as long as it falls within the builders guidelines. The product must be in stock at the competitor business, and shipping costs and taxes will be considered.

ADDITIONAL

We reserve the right to cancel or reject any order, for any reason, at any time. However rare, mistakes happen or computers glitch. If your order was cancelled due to a pricing error, you will be given the opportunity to place the order again, at the correct price.